Returns & Exchanges

At The Dormy House, we want you to be delighted with your home furnishings; if an item isn't quite right, you can return it within 14 days of delivery. Please note that bespoke or made-to-order items are non-returnable unless they arrive damaged or faulty.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email or phone within 14 days of receipt to initiate your return request and receive a return authorization number.

• 2.
  Secure Packaging

  Ensure the item is in its original condition and securely packaged in its original box to prevent any damage during the transit back to our workshop.

• 3.
  Arrange Collection

  For larger furniture pieces, we will coordinate a professional courier collection; for smaller accessories, you may use a tracked postal service of your choice.

• 4.
  Quality Check & Refund

  Once your return is received and inspected by our quality control team, we will process your refund to the original payment method within 10 business days.